Alberto Berno

Devoted to the Seven Principles of Lean Software Development, I integrate these into my daily work. I thrive on fostering open feedback cultures and solving challenging problems with cross-functional teams. Analytical, consistent, and well-organised, with a solid foundation in product management and a proven track record of delivering successful products, I am dedicated to creating exceptional consumer experiences and achieving significant business outcomes through data-driven insights and strategic collaboration.

Experience

December 2024 - Present

Aroundhome

Senior Product Manager

Berlin - Germany

Aroundhome is a German Lead Generation Marketplace connecting homeowners with home improvement services.

  • Built and scaled Internal Enablement as the operational engine behind Aroundhome’s partner business.
  • Architected and evolved the Salesforce-based partner lifecycle across acquisition, onboarding, contracting, lifecycle changes, termination, and invoicing.
  • Led product strategy, discovery, and execution for Salesforce-centered workflows, internal tools, and automation supporting the full partner lifecycle end to end.
  • Drove business process redesign and operational scalability by translating company strategy into clear product initiatives, systems improvements, and pragmatic execution plans.
  • Partnered closely with engineering, operations, and business leaders to simplify complex internal processes and build scalable operational flows.

October 2019 - February 2024

Wayfair Ltd.

Senior Product Manager

Berlin - Germany

Wayfair is an American e-commerce company that sells furniture and home goods.

  • Owned product vision, strategy, and roadmap for Wayfair’s CRM platform used by 800+ account managers and senior executives.
  • Launched the CRM iOS app, increasing usage from 40% to 83%, and partnered with UX/UI on improvements that raised NPS from -75 to 12 within six months.
  • Led a platform decoupling and infrastructure migration initiative that improved deployment cycles and reduced system dependencies.
  • Re-engineered meeting preparation workflows, reducing preparation time by 50%.
  • Led discovery for a supplier onboarding dashboard that reduced onboarding turnaround time by 20%.
  • Developed an AI proof of concept using Google Vertex AI Studio to transform meeting notes into follow-up emails, with potential savings of up to 100 hours per account manager annually.
  • Launched a CRM reporting page leveraging Wayfair's Data API, resolving discrepancies in internal reporting tools.
  • Integrated Google Calendar into CRM, increasing meeting scheduling efficiency, with 50% now set via Google Calendar.
  • Developed a new analytics tracking plan using Google Analytics and GTM best practices.

August 2018 - April 2019

Hackerbay (Singularity Technologies GmbH)

Product Manager

Berlin - Germany

Hackerbay was a Digital Consultancy and Software Development Agency.

  • Led end-to-end delivery of multiple digital products, ensuring on-time and on-budget execution.
  • Facilitated client workshops to define product mission, scope, requirements, and priorities.
  • Led ideation, usability testing, and stakeholder reviews across digital onboarding and self-service product initiatives.
  • Worked on projects including Vodafone onboarding, Vodafone incident self-service, and a digital platform concept for Factory Berlin.

May 2018 - July 2018

LLInformatics S.K.A.

Product Manager - Freelancer

Berlin / Warsaw

LLInformatics is a Software Development and Product Consulting Agency

  • Owned end-to-end product delivery for Stillpoint Spaces for Generali, digitising counselling services through video conferencing.
  • Conducted usability tests and translated findings into product improvements.
  • Designed user flows and story maps to support prioritisation, scope definition, and product delivery.

December 2014 - December 2017

BidderPlace GmbH (Mobidea Group)

Product Manager - Team Lead

Berlin - Germany

BidderPlace was a self-service performance affiliate marketplace for mobile advertisement campaigns.

  • Led product development of a B2B marketplace that supported a €10M acquisition by Mobidea.
  • Optimised back-office operations, reducing workload by 30%+ and contributing to 75% revenue growth.
  • Managed product integration during the merger of Mobidea and BidderPlace.
  • Introduced Google Analytics, QA processes, and Agile practices to improve product operations and team performance.
  • Helped scale the engineering team from 1 to 5 developers.

October 2013 - November 2014

Epic Companies GmbH / Gymondo GmbH

Business Intelligence Manager

Berlin - Germany

Epic Companies was a startup incubator specialising in e-commerce and digital startups. Gymondo is a subscription based online fitness platform that makes fitness easily accessible.

  • Owned finance KPIs, payment systems, and business intelligence reporting.
  • Produced investor reports and revenue forecasts, supported fraud prevention, and automated KPI and campaign reporting.
  • Developed business plans, investor presentations, and strategic analyses for portfolio companies
  • Contributed to projects including Gymondo, Department47, and Valmano.

July 2012 - August 2013

Madvertise GmbH

Business Analyst

Berlin - Germany

Madvertise was a mobile ad-network offering solutions that leverage audience targeting and real time bidding technologies.

  • Managed sales reporting, partnership analysis, and market research in the mobile advertising space.
  • Developed Salesforce CRM layouts and dashboards to improve reporting visibility and sales operations.

October 2011 - April 2012

DN Capital LLP

Venture Capital Analyst - Intern

London - UK

DN Capital is a growth and early stage Venture Capital fund focused on software and digital media markets.

  • Supported due diligence, market research, deal screening, and portfolio company analysis.

Skills

HTML CSS SQL GCP Postman Figma Miro Jira Scrum Google Design Sprint Italian English German French

Education

January 2011 - May 2012

ESCP Business School

Master in European Business

London - UK

September 2007 - May 2010

Bocconi University

Master of Science in Economics

Milan - Italy

Dissertation: “Google and the online advertising market: economic theory and antitrust issues”

September 2004 - November 2007

University of Turin

Bachelor of Arts in International Commerce

Turin - Italy

Dissertation: “Critical issues about regulation of highways industry in Italy”

Certifications

January 2024 - Present

Toastmaster International

Presentation Mastery L2

January 2021 - March 2021

IBM on Edx

Introduction to Cloud Development with HTML, CSS, and JavaScript

October 2020 - December 2020

IBM on Edx

Introduction to Cloud Computing

March 2020 - October 2020

HarvardX on Edx

CS50’s Computer Science for Business Professional

March 2019 - June 2019

Google on Udacity

Product Design

December 2015 - May 2016

University of Alberta on Coursera

Software Product Management